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ck44me is clear about what data we collect from you, how we use it and how you can manage or question it at any time. This policy applies to your account, your transactions through bKash, Nagad or Rocket, and your activity on our site — access and eligibility depend on your local law and eligible regions.
When you create and use an account with us, we collect the details you provide directly — your contact information, account credentials and transaction records. If you use bKash, Nagad or Rocket to move funds through your account wallet, we record the transaction reference and amount as part of your account history. We do not store the full credentials of your mobile wallet; those remain with your chosen payment provider. We also collect certain technical data automatically: the device type and browser you use to access the site, session identifiers and the pages you visit within your account area. This helps us keep your account sessions stable and lets us present the right account controls on the screen you are using. Data is held only for as long as it is needed to maintain your account, meet any record-keeping obligation that applies under applicable law, or respond to a support request you have raised. We do not sell your personal data to third parties. Where we work with service partners — such as payment processors or platform infrastructure providers — those partners are bound by data-handling obligations consistent with this policy. Your use of this site and its services is subject to local law and the eligibility rules of your region.
This policy covers four distinct areas of your relationship with us. Each one has a clear boundary so you know exactly where our obligations begin and where a third-party service takes over. Understanding the scope helps you direct any data question to the right place and get a faster answer from the right team.
Data collected when you log in, update your profile or change account settings falls fully within this policy. That includes your registered contact details, session history and any account-level preferences you have set through the account controls page.
Records of deposits and withdrawals processed through bKash, Nagad or Rocket are stored in your account transaction log. We hold the reference data; the mobile wallet provider holds its own record under its own privacy terms, which are separate from this policy.
Your browsing activity within the site — pages visited, game sections opened, support articles read — is captured in session logs we control. This data is used only to maintain your session and improve how account navigation is presented to you.
Links or embedded tools that take you outside our domain — including external payment apps or game studio portals — are governed by those third parties' own policies. We do not control, and are not responsible for, the data practices of external services you access from our site.
You have real, actionable choices over the data we hold about you, and we want those choices to be easy to exercise. Start by opening the account settings area after you log in — your registered contact details and communication preferences are listed there and can be updated directly. If something looks incorrect, you can edit it from that same screen without needing to contact support first. For questions about data we hold that are not visible through your account controls — such as historical session records or archived transaction references — raise a request through the support route listed on the contact page. Our team will identify what records exist, confirm what we hold and explain how long we keep it. If you want to close your account and request removal of data we are not required to retain, you can submit that request through the same support channel. We will acknowledge it and explain the steps involved, including any retention periods that apply under local legal obligations.
Log in and open the account section to see your registered details, transaction history and session preferences. What is visible there reflects the core data we hold against your account at that moment.
Edit your contact information directly from account settings. If a field cannot be changed through the self-service screen, raise a correction request via the support contact page and our team will process it.
For any question about records not shown in your account — archived logs, historical payment references or session data — contact support with your account identifier. We will respond with details of what we hold and why.
You may ask us to close your account and delete data we are not legally required to retain. Submit this through the support contact page. We will confirm what data can be removed and what must be held under applicable record-keeping rules.
If you have a question specific to this privacy policy — about the data we hold, how it is used or a request to correct or remove it — use one of the published contact routes below. Do not share your full wallet credentials or password through any support channel; use your account identifier only.
Open the chat widget from any page on the site while you are logged in. Describe your data question and our support team will confirm what records are involved and what steps come next.
Send your data request to the email address published on the contact page. Include your account identifier and a clear description of what you are asking about. We will respond through the same address.
The account help section lists common data and privacy questions with guidance on where to find your records and how to submit a formal request. Check there first — many questions are answered without needing to contact the team directly.
Responsible data handling is not a background process — it is part of how the account experience works. Here is how we approach the four areas that matter most to you as an account holder.
We use session cookies to keep you logged in while you navigate the account area. Analytics cookies help us understand which account pages are used most. You can manage cookie preferences through your browser settings; blocking certain cookies may affect how account features display on your device.
Account credentials are stored using industry-standard hashing. We do not store your bKash, Nagad or Rocket wallet PIN. If you notice unfamiliar activity on your account, use the account settings page to change your password immediately and then contact support.
We keep your account data for as long as your account is active and for a further period required under applicable laws in your region. Transaction references linked to bKash, Nagad or Rocket payments are retained as part of your account record for the duration set by our record-keeping obligations.
When this policy changes in a material way, we will post the updated version on this page with a revised date. Continuing to use your account after a policy update means you have had the opportunity to review the new terms. You can request a summary of changes through the support contact route.
These are the questions we hear most often about how your data is handled. If your question is not covered here, use the support contact routes listed above to get a direct answer from our team.
We collect the contact details you enter during registration — typically your name, email address and mobile number — along with your account credentials. Once you start transacting, we also hold payment reference data tied to your bKash, Nagad or Rocket transactions as part of your account history.
We do not sell your data. We share limited information only with service partners — such as payment processors and platform infrastructure providers — who need it to deliver the service. Those partners are bound by data-handling terms consistent with this policy. We do not share your data for third-party marketing.
Log in and open the account section. Your registered details and transaction history are visible there. For records that are not shown in the account area — such as older session logs — contact our support team through live chat or the published support email and request a data summary.
Yes. Submit a closure and deletion request through the support contact page with your account identifier. We will confirm which data can be removed and which must be retained under applicable legal obligations in your region. We will acknowledge your request and walk you through the next steps.
We hold the transaction reference, amount and date as part of your account record. We do not store your wallet PIN or full wallet credentials — those stay with bKash or Nagad under their own privacy terms. If you have a question about data held by the wallet provider directly, contact them through their own support route.
This policy governs data we collect through the site regardless of where you access it. However, your ability to use the service at all depends on your local law and the eligible regions we serve. If access is not permitted in your location, you should not use the service — this policy does not override local legal restrictions.